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Public folders

Public folders are folders shared by the whole organization rather than belonging to one person: a noticeboard, a collection of useful mail, or a folder that receives mail for an address like [email protected]. Each organization has its own tree of public folders. Administrators create them under Public folders; people use them in webmail under Mailboxes > Public folders.

Create a public folder

  1. Open Public folders and choose New public folder.
  2. Type a name and choose Create. A new folder can be read by everyone in the organization.
  3. Use Subfolder on a folder to create one inside it. A subfolder starts with the same permissions as its parent.

People with the Publishing editor or Owner role can also create subfolders themselves in webmail.

Permissions

Each folder has a list of who may do what. A person's own entry counts first; otherwise the best of their groups' entries and Everyone in the organization applies.

RoleCan
OwnerEverything, including permissions, renaming and deleting the folder
Publishing editorEverything an Editor can, and create subfolders
EditorRead, post, change and delete every item
AuthorRead and post; change and delete their own items
ReviewerRead
ContributorPost, but not read: a drop box
NoneNothing; the folder is hidden

Choose Permissions on a folder to change a role (it applies right away), to add a person or group, or to remove someone. To hide a folder from most people, set Everyone in the organization to None and add the people or groups who need it.

Changing a folder's permissions does not change its existing subfolders; subfolders created afterwards copy them.

Receiving mail in a public folder

Choose Give it an address on a folder and pick an address, for example [email protected]. Mail sent to that address is stored in the folder, where everyone with access can read it. It is a simple alternative to a shared mailbox when nobody needs to reply from the address. Address > Remove the address stops it.

Using public folders in webmail

  • Mailboxes > Public folders in the sidebar shows every folder the person may see.
  • New post (with Author or Contributor rights and above) writes a new item into the open folder.
  • From their own mailbox, people can copy a message into a public folder: open it, choose Move or copy, then Copy to a public folder.
  • Reading an item does not mark it as read for anyone else.
  • Moving, categorizing and deleting follow the person's role; buttons they may not use are not shown.

Public folders are available in webmail. Phones, Mac Mail and IMAP apps do not show them yet, and replying directly from a public folder item is not available yet: write a new post, or email the sender from your own mailbox.

Deleting

Delete removes a folder with its subfolders and everything in them, and removes its address. Items deleted from a public folder in webmail can be recovered by an administrator for 14 days.