Signing in and unlocking

Signing in

Enter your email address and master password. If you turned on two-step login, you are then asked for a second step: a code from your authenticator app, your security key, a code we email you, or your recovery code.

Tick Remember this device to skip the second step on this browser or device for 30 days.

Signing in on a new device

The first time you sign in from a browser or device we have not seen before, we may email you a code to type in, and we send you a "new sign-in" email either way. If you get that email and it wasn't you, change your master password and sign the device out in Settings > Security (see Two-step login and devices).

Too many attempts

After a number of wrong passwords or codes in a short time, sign-ins from that address pause for a while. Wait a few minutes and try again.

Locking

A locked vault stays on the device, encrypted, but the keys to open it are gone from memory. Unlock it with your master password (or a quicker way, below) to carry on.

The web vault locks after the idle time you choose in Settings > Preferences, and whenever you reload the page. It never stores your keys.
The browser extension locks after its idle time, when your computer locks, and always when the browser restarts.
The Windows app locks after its idle time, and when Windows locks or the PC goes to sleep (you can turn that off).

You can also lock at any time with the padlock button. Under Vault timeout you choose whether the vault locks (you stay signed in, and only need your master password to open it) or signs you out completely. An organization you belong to can set the longest time a vault may stay open.

Quick unlock

Typing a long master password every time gets old. On your own devices you can unlock more quickly:

PIN in the browser extension. Five wrong PINs and the PIN is removed; then you need your master password again. By default the PIN works only until the browser restarts.
Windows Hello or a PIN in the Windows app (Options > Unlock). Five wrong PINs remove the PIN here too.
Fingerprint or face in the Android and iPhone apps, which are coming.

Your master password always works too, and you need it again from time to time.

If you forget your master password

We can't reset it, because we never have it. What you can do:

Get your hint. On the sign-in page choose Get your hint; if you saved one, we email it to you.
Emergency access. If you named an emergency contact, they can ask for your vault and, with a takeover grant, set a new master password for you after the waiting period. See Emergency access.
Account recovery. If you belong to a team or business organization that uses account recovery, and you enrolled, an owner or admin can give you a new temporary master password. See Families and teams.

If none of these apply, the vault cannot be opened. You can delete the account and start again with the same email address.