Docs / Obsidian Suite / For administrators
Plan and usage
Manage > Plan & usage shows your organization's plan, how many mailboxes it is billed for, and what the plan includes.
The plans
| Essentials | Complete | |
|---|---|---|
| Spam, virus and phishing filtering | Included | Included |
| AI review | Hold mode | Hold, async and inline modes |
| User portal and quarantine digests | Included | Included |
| API mode (scanning mail inside the mailboxes) | Included | |
| Clawback of delivered mail | Included | |
| Encrypted mail (secure messages) | Included | |
| Outbound scanning | Included | |
| REST API | Included | |
| Message history and quarantine kept | 30 days | 90 days |
A new organization starts with a 30-day trial of Complete. When the trial ends, the organization is on Essentials until a plan is chosen. To change your plan, contact Larström Technologies.
Mailboxes
Your bill counts mailboxes: the active users synced from your directory (see API connectors) or added on the Users page, including organization administrators. Shared mailboxes and distribution lists are free: directory sync stores shared mailboxes as disabled users and never adds distribution lists, so neither is counted.
Moving to Essentials
Nothing is deleted when an organization moves from Complete (or a trial) to Essentials. What Essentials does not include is paused and works again after an upgrade:
- API connectors keep syncing users and signing users in, but stop scanning mailboxes and pulling back delivered mail. The connector page says so.
- Clawback: the Claw back button on a message is unavailable.
- API tokens answer 403 until the upgrade; they are not revoked.
- Secure messages you already sent cannot be opened until the upgrade, and new ones cannot be sent.
- Outbound mail through Obsidian Suite is refused (550 5.7.1), so route outbound mail directly before you move.
- AI review set to async or inline runs in hold mode.
- Message history and quarantine older than 30 days are removed by the next cleanup, which runs every six hours.